My refund has failed
You may have received an email from Tixify stating that we require more information in order to carry out your refund.
Why do we need this information?
- Your refund failed because the IBAN, credit card or PayPal account used to pay for the order no longer exists.
- Your bank or PayPal has decided to decline the transaction and has returned the money to us.
- The period that we can retain your bank details has elapsed and we no longer have access to your payment information.
What do you need to do?
To ensure your money is transferred to the correct bank account, we request the following information:
- Your IBAN (no spaces)
- The account holder's name
- Your bank’s BIC code
Please respond to the email we sent you with the correct information. If we do not receive this information, we won’t be able to carry out the refund.