You can find your tickets by using the Lost Tickets Tool on our website. If for any reason you can’t find your tickets using the tool, please click on ‘Other’ to submit your order details or contact us directly in our Chat.
Have you written your e-mail address incorrectly? Contact us using our live chat. Be prepared to provide Name of the event, the name you used to book your tickets and any other details that can help us find your order.
It can take up to 30 mins. for your tickets to finish generating. If this time has passed and your tickets still are still unavailable read here.
If you’re unable to attend the event, you’ll need to contact the event organiser to request a refund. You can find the organiser’s contact details on your ticket or on their website or social media pages.
If you would like to attend the event on a different day, you’ll need to contact the event organiser directly. You can find the organiser’s contact details on your ticket, or on their website or social media pages.