I've lost my ticket!
You can use the tool below to find your tickets. Select the payment method you used to purchase the tickets and follow the steps.
- Enter the first 6 and last 4 digits of your credit card number
- Enter payment date
- Enter the full amount of your order
Log in to your PayPal account and look through your Activity for your ticket payment. Copy the Payment ID, which can found under Invoice ID, and enter it into the field above.
- Log in to your bank account
- Look through your bank statement for your ticket payment
- Copy the description and enter it into the field
- Enter your IBAN
- Enter the payment date
- Enter the full amount of your order
Take a screenshot of your bank statement or make a copy of your receipt and send it to us to help@tixify.live
Please include:
The name of the event for which you purchased tickets.
The name and email address you used to purchase your tickets
The date and approximate time when you purchased your tickets.
And any other useful information you can provide for us to locate your order.
Example information with the relevant information highlighted. Your description may vary from the example.