I've lost my ticket!
You can use the tool below to find your tickets. Select the payment method you used to purchase the tickets and follow the steps.
I paid with:
Credit Card instructions
- Enter the first 6 and last 4 digits of your credit card number
- Enter payment date
- Enter the full amount of your order
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PayPal instructions
Log in to your PayPal account and look through your Activity for your ticket payment. Copy the Payment ID, which can found under Invoice ID, and enter it into the field above.
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iDEAL instructions
- Log in to your bank account
- Look through your bank statement for your ticket payment
- Copy the description and enter it into the field
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Sofort instructions
- Enter your IBAN
- Enter the payment date
- Enter the full amount of your order
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We need a confirmation to find your ticket.
Take a screenshot of your bank statement or make a copy of your receipt and upload it by clicking on the ‘Upload’ button above.
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Example information with the relevant information highlighted. Your description may vary from the example.