How do I reach the order status page?

Step 1

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After ordering your tickets, you will have received a confirmation email containing a download link to your tickets.

Click on the ‘Download tickets’ button to reach the order status page.

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If you can’t find your confirmation email, please continue to step 2.

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‍Step 2

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You can use our handy Lost Ticket tool to reach the order status page for your tickets.

Step 3

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If for any reason you’re unable to find your tickets through the Lost Ticket tool, please send an email to help@tixify.live with the following information:

- The name of the event

- The email address used to purchase the tickets

- A copy of the bank statement of the transaction

It’s important that we receive all of the above information in order to help you quickly as possible.

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What are ticket wallets?

Get seamless event access with ticket wallet integrations like Appic, PartyPay, and Close.

Personalisation of your tickets

Easily personalize event tickets: Add your name and details to e-ticket for precise ownership. Simple process on Order Status Page.

My ticket is invalid or cancelled

Discover why your event tickets are marked invalid or cancelled, and get steps to resolve the issue.

My order is cancelled because I sold one or more tickets through TicketSwap

Sold tickets on TicketSwap? Order cancelled due to SecureSwap integration. New owner has valid tickets. Can't attend now? Get new tickets to join the event.

I've ordered tickets for the wrong day, time slot or event

Made a booking error? Need to change day, time, or event? Request ticket rebooking. Contact event organizer.

Where can I buy and sell my tickets second-hand?

Safe ticket resale: Use TicketSwap for secure buying and selling. Tixify ensures reliable second-hand sales. Any Tixify ticket can be safely sold on TicketSwap, providing new validated tickets with unique barcodes

I bought a ticket without my promotional code, now what?

No promo code on purchased ticket? Contact event organiser.

Can tickets be scanned from my phone?

Mobile ticket scanning? Yes! All Tixify tickets can be scanned from your phone. No need to print.

Where can I see my optional products?

Enhance your event experience: Spot added products like drinks on your ticket, listed by QR code. Separate tickets issued for lockers, parking, and bus. Elevate your access!

My ticket is being refunded

Understanding 'Refund Requested' status: Refund in progress or completed. Processing time varies based on payment method and event policies.

My payment was cancelled

Learn why your payment was cancelled, what to do if money is still deducted, and how to secure your event tickets.

My payment is pending

Learn why your payment is pending and when to expect your tickets. Discover what 'Payment processing' status means.

I can’t redeem my tickets

Secure your entry: Redeem tickets before specified deadline. Check order status page or email. Missed deadline? Contact event organizer. Issues with payment? Email help@tixify.live with event name, purchase email, and bank statement copy for swift assistance.

I haven’t received a confirmation email

Missing confirmation email? Here's what to do: Step 1 - Use Lost Tickets tool on our site to locate your tickets. Step 2 - If needed, click 'Other' to directly contact us for assistance.

I want to change my email address

Updating email? Here's what to do: Step 1 - Use Lost Tickets tool for immediate access. Can't find? Move to Step 2. Step 2 - Email help@tixify.live with event name, purchase email, and bank statement copy for swift assistance. Provide all info for quick support.

How can I rebook my tickets?

Need to rebook tickets? Follow these steps: If wrong tickets or different day, contact event organizer for rebooking. Organizer policies vary, so reach out directly for request

My payment shows as pending

Pending payment? Here's the deal: If you bought tickets but didn't get them, your bank might still be processing the payment. Status: 'Payment processing'. Tixify awaits bank confirmation. Certain methods take more time. Once payment's done, you'll receive tickets; otherwise, order cancels.

My tickets are preparing

Tickets in preparation? Here's what to know: Can't download yet—still generating. Usually ready in minutes. If not, email tickets@tixify.live with issue details, event name, purchase email, and bank statement copy. Provide all info for swift assistance.

My refund has failed

Refund unsuccessful? Here's what's up: Tixify emailed for more info on your refund. Reasons include: non-existent IBAN, credit card, or PayPal; transaction declined by bank/PayPal; payment info access expired. What to do? Reply to email with: Your IBAN (no spaces), account holder's name, and bank’s BIC code. Without info, refund can't proceed.

I've received a partial refund

Partial refund received? Here's why: 1. Two separate payments mean two refunds, possibly arriving at different times. 2. Refund amount differs from payment? Organizer-initiated refunds. For details or missing refund, contact event organizer.

When can I expect my refund?

Waiting for refund? Here's what to know: 2 refund scenarios: 1. Organizer-initiated: After your request, expect money back in 5 business days. If not, ask organizer. Contact info on their site or social media. 2. Event postponed/cancelled: If you requested refund, see status page for details. If refund window closed, process takes time. Refund date determined by organizer. Questions? Contact organizer via website or social media

How can I request a refund?

Need a refund? Follow these steps: If you can't attend, contact event organizer to request refund. Step 1 - Reach out to organizer. Organizer's contact info on website or social media. Step 2 - If organizer denies, Tixify can't refund without their approval.

What are sealed tickets?

Understanding sealed tickets: These are downloadable just before event starts. Organizer's anti-fraud measure to ensure fair ticketing.

When can I download my Sealed Tickets?

Sealed Tickets download timing: Get them shortly before the event. Check order status page for specific date and time.

How do I reach the order status page?

Access order status page: Step 1 - Check confirmation email for 'Download tickets' link. Step 2 - Use Lost Ticket tool if email lost. Step 3 - If still stuck, email help@tixify.live with event name, purchase email, and bank statement copy for speedy assistance.

I want to resell my Sealed Tickets

Selling Sealed Tickets? Secure options: If organizer partners with TicketSwap: Step 1 - Visit order status page through 'Download tickets' link in confirmation email. Step 2 - Under 'Changed your mind or can’t go?' section, choose TicketSwap or Tixel for safe resale.

I have requested a refund, but I have switched bank

Changed bank after refund request? Here's what to do: Due to privacy laws, we can't see your bank account. Automatic refunds go to original account used for order. Can't redirect to new account. Refund sent to old account, but it'll bounce back. Once received, manual refund starts. Email ticket-help@tixify.live with 'change of bank account' in subject. Include: Purchase email, event name, IBAN of new bank account, BIC code. Provide all info for swift assistance.

Documentation

Organizer Support

How do I reach the order status page?

Step 1

‍Step 2

Step 3

Other questions?

What are ticket wallets?

Personalisation of your tickets

My ticket is invalid or cancelled

My order is cancelled because I sold one or more tickets through TicketSwap

I've ordered tickets for the wrong day, time slot or event

Where can I buy and sell my tickets second-hand?

I bought a ticket without my promotional code, now what?

Can tickets be scanned from my phone?

Where can I see my optional products?

My ticket is being refunded

My payment was cancelled

My payment is pending

I can’t redeem my tickets

I haven’t received a confirmation email

I want to change my email address

How can I rebook my tickets?

My payment shows as pending

My tickets are preparing

My refund has failed

I've received a partial refund

When can I expect my refund?

How can I request a refund?

What are sealed tickets?

When can I download my Sealed Tickets?

How do I reach the order status page?

I want to resell my Sealed Tickets

I have requested a refund, but I have switched bank

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