When can I expect my refund?

There are two ways to receive a refund:

1. The organiser initiated the refund
2. The event is postponed or cancelled and you have requested a refund

1. The organiser initiated the refund

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Once you’ve requested a refund by the event organiser, you’ll receive a confirmation e-mail about the initiated refund. At that point, you can expect your money back within 5 business days.

If this isn’t the case, please contact the event organiser as they can answer this question for you.

You can find the organiser’s contact details on their website or social media pages.

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2. The event has been postponed or cancelled

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You have requested a refund yourself through the order status page because the event has been postponed or cancelled. You can see which ticket(s) you have requested a refund for on the order status page. Read how you can reach the order status page.

If the window for requesting a refund has passed, Tixify and the event organiser have to go through a few processes before the refund will be carried out.

Once everything is processed, we do our best to carry out the refunds as quickly as possible. We have no influence over the final date, as this is determined by the organiser. If you would like more information, you can contact the event organiser.

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You can find the organiser’s contact details on their website or social media pages.